Frequently Asked Questions > Book and Fly

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Planning your itinerary

Q. Who can travel with the Star Alliance Fares Round the World and Circle Pacific?

A. Travellers of all countries have the possibility to travel with the Star Alliance Round the World Fare and on the Circle Pacific Fare.

Q. On which Star Alliance flights is the Round the World Fare valid?

A.

The Airfare is valid on the flights of all Star Alliance member carriers:


Adria Airways (JP), Aegean Airlines (A3), Air Canada (AC), Air China (CA), Air New Zealand (NZ), ANA (NH), Asiana Airlines (OZ), Austrian (OS), Avianca (AV), Brussels Airlines (SN), Copa Airlines (CM), Croatia Airlines (OU), EGYPTAIR (MS), Ethiopian Airlines (ET), EVA AIR (BR), LOT Polish Airlines (LO), Lufthansa (LH), Scandinavian Airlines (SK), Shenzhen Airlines (ZH), Singapore Airlines (SQ), South African Airways (SA), SWISS (LX), TAP Portugal (TP), Turkish Airlines (TK), THAI (TG) and United (UA).

Certain flights, which are marketed under a member carrier’s flight number but operated by a different airline, are not offered for this product.

Q. In which countries is the Round the World ticket valid?

A. The airfare is valid for Round the World travel to/from countries in South West Pacific, Africa/Middle East, Asia, Europe, North America and South and Central America served by the participating Star Alliance member carriers.

Q. Where can I depart and terminate my routing with the Round the World Fare?

A. You can depart and terminate in any country served by any Star Alliance member carrier. Furthermore your routing has to start and end in the same country.

Your itinerary may reflect travel greater than Round the World provided it is not via the point of origin and still terminates in the country of origin.


Your itinerary must include only one transatlantic and only one transpacific crossing. Such intercontinental sector may be a surface sector provided the mileage for any land segments is included in the total mileage calculation. In the entire journey not more than one crossing is permitted between Europe, Middle East, Africa and Asia, Pacific


Q. In which cabin classes is the Star Alliance Round the World Fare available?

A. The Airfare is available in First, Business and Economy Class.

 

Whenever the selected cabin class is not available on a flight, a lower cabin class is offered. In such cases, the full price of the selected cabin class is still applicable.

Q. What is a stopover and how many stopovers does the Round the World Fare permit?

A. A stopover is a stay of more than 24 hours or more. The Round the World Fare requires in general at least 3 stopovers and permits a maximum of 15 stopovers. The Round the World Special Economy Fare requires at least 3 stopovers and permits a maximum of 5 stopovers.

No more than 3 stopovers are permitted in any one country worldwide, except in contiguous USA where 5 stopovers are allowed for travel not starting in USA or Canada.

The Round the World Fare allows only one stopover per city. The maximum number of stopovers within certain regions may be limited.

Further exceptions may apply which have been outlined in the Round the World Terms and Conditions.

Q. What is a transfer and how many transfers are permitted?

A. A transfer is a stop of less than 24 hours.

The Round the World Fare allows unlimited transfers, however not more than three transfers at any one city


The number of international transfers is limited to 4 in any country except in the country of origin, where not more than 2 domestic transfers and not more than 2 international transfers are permitted.


Exception:
If travel starts in USA/Canada/Thailand/Norway, no more than 4 domestic transfers and no more than 4 international transfers are permitted in the country of origin.
Travel through the city of origin is not permitted.

Q. Does the Round the World Fare permit intermediate non-air-transportation sectors, so-called surface sectors?

A. Yes, surface sectors are permitted. As they are not included in the calculated Round the World Fare, surface sectors are at the expense of the passenger. If such intermediate surface sector included in the itinerary exceeds 24 hours, it is considered one stopover.


The mileage for surface sectors must be included in the maximum permitted mileage calculation. No more than 5 surface sectors are permitted. Surface sectors between cities and surface sectors between airports in multiple airport cities require a separate coupon.

Q. What is the free baggage allowance?

A. For your Round the World or your Circle Pacific journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag.Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.

Q. How do I save my itinerary so that I can finish my journey planning later?

A. Just click ‘Save’. You will be given a code with which you can open your saved itinerary at a later time.

Q. What does 'Previously saved itinerary' mean?

A. You can plan an itinerary and save it so that you can finish the planning and booking at a later time. To finish a previously saved itinerary, you have to load it by selecting “Open a saved itinerary” on the first screen of the tool.

Q. How can I change details after I have made a booking (e.g. dates, routing, meal preferences etc)?

A. To make changes to a booking, please contact our service centres:


Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

 

Or via email: staralliance.bookandfly@dlh.de

Q. Do I need to reserve all flights in advance with Book and Fly?

A. Yes, due to technical requirements it is necessary that you book all flights for your itinerary at least 72 hours before your departure.

Q. Can I get a refund when I need to change or cancel my booking?

A. Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.


You can cancel your booking by contacting our service centres on

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)


Or via email: staralliance.bookandfly@dlh.de

Q. How many flight coupons does the Round the World Fare include?

A. The Round the World Fare allows a maximum of 16 flight coupons for the entire journey, and this includes any subsequent rerouting.

Q. How long is a Round the World ticket valid for travel?

A. If your journey starts in Australia or New Zealand:

The last international flight of your itinerary must depart no earlier than 7 days after your first international flight departs, if the purchased cabin class is Economy.No minimum stay is required if the purchased cabin class is First or Business.

 

If your journey starts in Europe:

The last intercontinental flight of your itinerary must depart no earlier than 10 days after your first intercontinental flight departs.

 

Your travel may last at least 10 days between the first and the last international sector and up to 12 months after departure on your first flight. There is an exception for travel originating in Europe: Your travel may last at least 10 days between the first and the last intercontinental sector and up to 12 months after departure on your first flight.

For travel starting in Australia and New Zealand there is no minimum stay required for First and Business Class Fares. For Economy Class Fares the travel on the last international sector must start no earlier than 7 days after the first international sector started.

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Booking

Q. Can I use Star Alliance Book and Fly to book my journey online?

A. Yes. After you have planned your route and chosen your flights, you can book online and purchase your ticket instantly.

Q. In which languages is the Book and Fly tool available?

A.

Book and Fly is presently available in English, Japanese and German language. A specific language can be accessed via the respective language set on www.staralliance.com.


Japanese: http://www.staralliance.com/ja/booking/book-and-fly/


German:http://www.staralliance.com/de/booking/book-and-fly/


English:http://www.staralliance.com/en/booking/book-and-fly/


Customer telephone service in English is available 24 hours a day on all four hotlines.


Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)


Customer telephone service in Japanese and German is also available on a daily basis with business hours limited to local service demand.

Q. Once I have completed the booking, can I use Book and Fly to make changes and re-book flights?

A. Unfortunately this is not possible yet. You can re-book flights by contacting our service centres on


Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

 

Or via email: staralliance.bookandfly@dlh.de

Q. Can I get a refund when I need to change or cancel my booking?

A. Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.


You can cancel your booking by contacting our service centres on

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)



Or via email: staralliance.bookandfly@dlh.de

Q. What is the benefit of booking with Book and Fly rather than going to a travel agent or directly to an airline?

A. With Book and Fly you can plan and choose your flights yourself, taking as much time as you like. You can test any number of routings and evaluate all the options. You can start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions.

 

Book and Fly puts you at the heart of the booking process. It gives you total control over your travel plans.

 

The service centre support for Book and Fly is available 24 hours a day, 7 days a week for all technical or product-related enquiries as well as re-bookings and other service requests for your booking.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the airline before each actual flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

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Payment

Q. How much do the Round the World tickets cost?

A. The total airfare of your journey is determined by the total mileage, the point of origin of your ticket and the class of service plus applicable fees, taxes and surcharges. There are four possible maximum permitted mileage levels 26.000 miles (Special Economy only), 29.000 miles, 34.000 miles or 39.000 miles.

 

Fares apply only if the Round the World ticket is purchased before your departure. Please note that fare, taxes and charges are only valid on the day a ticket is purchased and are subject to re-calculation in case of voluntary changes to the itinerary before commencement of the journey.


Certain exceptions may apply.

Q. Does the Round the World fare offer discounts for children?

A. Applicable for Economy Class Fares:

Children (2-11years) are charged 75% of the available adult fare plus applicable fees, taxes and surcharges. A proof of age is required.


The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Infants occupying a seat pay 75% of the adult fare plus applicable fees, taxes and surcharges. Proof of age is required at time of ticketing and check-in. If an infant turns 2 during the trip, passenger may not travel as an infant and instead must occupy a seat priced at child fare for entire journey.


Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Round the World Fare adult passenger paying the full Round the World Fare.

An infant discount is offered, however online booking of infants is not supported.


You are welcome to make an infant booking with our call centres.

Q. How does the payment process work?

A. The payment details that you enter online are used to process the payment upon ticket issuance. A transaction approval to debit your booking’s total price is already requested from your credit card issuer right after the entry of your payment details. If this approval is transmitted to Book and Fly, your booking process will continue with the booking confirmation. If the credit card entry returns an error message, we kindly ask you to refer to your credit card issuer and our call centres. 

Q. What are the payment options for Star Alliance Book and Fly?

A. Payment is possible with the following credit cards: Master Card, Visa, American Express, Diners, JCB and UATP/Airplus. Please note that at the moment, JCB can only be accepted, if you select Germany, Japan, Republic of Korea or United Kingdom as country of residence at the beginning of the Book and Fly process.

Q. Is the fare that is displayed at the end of the process the final price I have to pay?

A. Yes, the price is final and includes all applicable taxes, carrier surcharges and fees.

Q. After I have paid, what kind of confirmation and documents will I receive?

A. Along with the confirmation page displayed at the final step of the booking process, you will receive a confirmation email that contains all the details of your booking.

Q. Can I get a refund when I need to change or cancel my booking?

A. Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.


You can cancel your booking by contacting our service centres on

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)



Or via email: staralliance.bookandfly@dlh.de

Q. What documents do I need to check-in?

A. Please bring the document specified in the booking process, which will be used for identification for e-ticketing. This can be your credit card or Frequent Flyer card. In addition to that, please bring your passport and any other travel documents you require such as a visa.

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Frequent Flyer Programmes

Q. Do I need to be a member of one of the Star Alliance member carrier's Frequent Flyer Programme in order to book?

A. No, you don’t need to be a member.

Q. When I book my ticket through Star Alliance Book and Fly, will my frequent flyer programme points/miles be credited automatically?

A. Yes. If you have entered your Frequent Flyer details during the booking process, all flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme, - even earning you status points, depending on the rules of your chosen Frequent Flyer Programme

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General

Q. How safe is my personal data? Can my booking information be seen by any unauthorised third parties?

A. All personal data are processed and stored according to up-to-date security standards by Star Alliance and its partners. The data transfer between your browser and the Star Alliance system uses a secure and encrypted connection (using SSL and https).

 

Please note that ‘https’ cannot be seen in the URL if you access Book and Fly via staralliance.com, as this is an overlay solution of the tool, which shows a generic URL. However, also in this case the connection is secure and encrypted from the process step ‘Enter personal details’. On the overlay, you can check the security of the connection if you right-click on the screen of this process step and select ‘view source’.

Q. What happens to my personal data?

A. In order to issue your Round the World or Circle Pacific ticket, you will be asked to provide personal information to the ticket issuing Star Alliance member carrier. Please note that the data protection guidelines of the respective Star Alliance member airline apply with respect to collecting, processing, storing, using, and sharing of your personal information. For further information, please contact the ticket issuing Star Alliance member carrier.

If you purchase the Round the World ticket via Star Alliance Book and Fly, your personal information will be collected, processed and stored by our customer service centre Deutsche Lufthansa AG. For further information, please visit www.lufthansa.com 

Q. Who should I contact if I have any problems using the tool?

A. Please phone our service centres on


Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

 

Or via email: staralliance.bookandfly@dlh.de

Q. How can I get to know more about the Round The World Fare or the Circle Pacific Fare?

A. To find out more, please go to the Round the World Fare or Circle Fare product page. 

Book and Fly FAQs valid as of March, 2014.



Effective of and last updated on March, 2014.

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