Frequently Asked Questions > Flights and Baggage

A. Online check-in is the process by which passengers confirm their presence on a flight via the internet and typically also print their own boarding passes. Depending on the Star Alliance member carrier and the specific flight, passengers may also select seats and confirm how much baggage they plan to check in at the airport.
Typically, online check-in is available on the airline's website as early as 24 hours before a flight's scheduled departure. Minimum time requirements for check-in, baggage check and boarding may vary, depending on the departure airport and destination.
Some Star Alliance member carriers require passengers to proceed to a check-in counter at the airport regardless of the check-in method used for document verification (e.g. to validate travel documents or to verify that the credit card used at purchase matches the identity of the person who made the purchase).

A. To be checked in on connecting flights, they must be included in the same booking record and you must use the online check-in service of the Star Alliance member carrier of the first flight in your itinerary. Please visit our Connect and Transfer page (http://www.staralliance.com/en/benefits/connect-and-transfer/) to learn more about the Star Alliance network.

A. Yes, you can still use online check-in, even when you need to check bags at the airport.

A. Information about passport and visa requirements for various destinations is available on the Visa and Health page (http://www.staralliance.com/en/services/visa-and-health/)

A. Some Star Alliance member carriers allow cancellation of tickets online. You may also cancel your ticket by contacting the Star Alliance member carrier who issued your ticket, either through a contact centre or ticket counter. Please visit our Member Airline Booking Contacts (http://www.staralliance.com/en/contacts/booking-contacts/) to contract your respective carrier.

A. Please visit your carrier’s website, or you can use our Downloadable timetables (http://www.staralliance.com/en/services/tools-and-downloads/timetables/) or Flight Tracker. (http://www.staralliance.com/en/services/flight-status/flight-tracker/).

A. Star Alliance carriers will make every effort to make sure that you make a tight connection if your inbound flight is delayed. If you do miss the connection, contact the relevant member carrier to be rebooked onto another flight. (http://www.staralliance.com/en/benefits/connect-and-transfer/)

A. You can visit our Baggage Tracing (http://www.staralliance.com/en/services/baggage-tracing/) page to display information about your delayed bag.

A. We apologize for the inconvenience during your travel. If you would like to address your concern, please contact the Customer Relations via the airline concerned or our helpdesk.