Frequently Asked Questions > Star Alliance Organisation

A. The following browser are supported on the Website: Internet Explorer 6+, Firefox 3+, Google Chrome 5+, Opera 5+ and Safari 4+.

A. The best screen resolution is 1024 X 768.

A. Please contact us using the Contact us form.

A. The contacts sections of all Star Alliance member airlines are listed here.

A. We offer a number of tools you can use to find the flight schedules and routes of our member airlines. From the Flight Search page, you can find flights and continue on to our member airlines’ websites to purchase tickets.
You can book Round the World and Circle fares from our website.

A. Please visit the website of your own Frequent Flyer Program for information regarding your personal status.

A. SMS (Short Messaging Service) allows communication by text between mobile phones and information providers. SMS messages are often limited to 160 characters per message.

A. This service will work on any mobile/cell phone, smart phone or wireless PDA that can receive SMS text messages. For further information on how to use SMS / Text Messaging on your mobile, please refer to your handset manual or contact your network provider.

A. Any individual who has a handset registered.

A. You can receive messages in all countries where there is a local GSM network that has a “roaming” agreement with your home network.

A. Yes, it does.

A. The first status message will be sent to you 4 hours before the flights scheduled departure or arrival time, dependent on whether the departures or arrivals service has been selected.

A. This depends on the length of delay that you may experience. We would automatically send out a status message to you for every +/- 20 minute delay that occurs. The number of messages sent is not capped.

A. The service is free of charge until further notice. Costs arise only if your provider charges for incoming SMS messages.

A. Yes. You can register multiple mobile numbers when you subscribe via the registration page. Where you register a meeter/greeter, etc. to the service, they will be sent a message requesting them to opt-in to activate the service.

A. Yes, you always have the option to opt-out of the service. Details will be provided in the “welcome” message.

A. Send an SMS message stating “STOP” to +447797800747.

A. No, only if your provider charges for incoming SMS messages.

A. Messages will be sent within 20 seconds of the status update occurring.

A. The service will not operate if your mobile is switched off, if there is no signal or space on your mobile to receive more messages.
Pay-As-You-Go/Pre-Pay users should ensure that they have sufficient credit to receive messages. Some company-issued mobile phones may block Premium SMS services, so please check with your employers first.
If you have received an initial status message and there are no additional changes to the scheduled departure/arrival time, you will not receive any further status messages.

A. Normal check-in procedures will always apply, so even if there is a significant flight departure delay, passengers should still check-in as if the flight were on schedule. Clearly, this would not apply if a flight is cancelled.

A. You can contact us via support@oag.com

A. The flight information is acquired from a variety of sources including global Distribution Systems (GDS), individual airlines and Air Traffic Control.

A. Currently, the date is in European format - day/month/year.

A. Currently, you can download the Star Alliance Timetable application for PC. Alternatively, you can download the timetable in PDF format, viewable on any device capable of opening PDF documents.

A. The timetable is updated on a monthly basis.

A. No. Biosphere Connections has been planned for a long time. The partnership was originally proposed in 2001, but was delayed due to the traumatic events of 9/11. It also supports the Environmental Commitment Statement that was agreed by the then nine Star Alliance member airlines in May 1999 – endorsing that statement is still an instrumental part of the common set of standards agreed by the carriers on entry into the alliance. Biosphere Connections is therefore one part of the carriers’ commitment to promote the integration of social and environmental responsibility into all aspects of the aviation industry.

A. No. Biosphere Connections is intended to support biodiversity protection not just for environmental reasons, but also for the socio-economic benefit of communities – especially those who directly rely on biodiversity for their livelihoods. Furthermore, many of the Star Alliance airlines have introduced carbon-offset schemes, such as SAS and others are in the pipeline. Others have established programmes to donate air miles to support charities and Non-Governmental Organisations such as the Air Canada’s ‘Beyond Miles’, which in its first year has donated over 29 million Aeroplan Miles to charitable partners such as Engineers Without Borders and Médecins Sans Frontières. Similar schemes are operated by Lufthansa, Austrian, SWISS, LOT Polish Airlines, Croatia Airlines and Adria Airways (Miles & More); Thai Airways (Miles for Merit); United (Mileage Plus Charity Miles); US Airways (Miles of Hope). Biosphere Connections will complement all the established schemes, and provide an alliance-wide framework to communicate and create connections - to help communities near and far, by sharing knowledge and resources to support their needs. Who knows how Biosphere Connections will develop in the future? We will be listening carefully to our partners and doing everything we can to ensure Star Alliance carriers, and their customers, are responsible corporate citizens.

A. Biosphere Connections will help field staff, managers of biosphere reserves and wetlands, attend training courses and workshops, build their capacity and skills to conserve biodiversity in their regions, and raise awareness of the importance of their work among governments, businesses, civil society organizations and the media.
In addition, the great strength of the Star Alliance network to connect and communicate to all stakeholders cannot be under-estimated. Film vignettes will be shown in-flight, and information conveyed via web sites and in-flight magazines - our partner organisations greatly value this opportunity to further promote their vital role to protect the earth’s natural resources.

A. We are not disclosing the cash value of the sponsorship, because so much of the project is driven by in-kind resources, tickets and communications support. Nevertheless the Star Alliance network is making a substantial commitment to the partnership, which is shared by all the airlines in the alliance. The initial term for the partnership is three years, and after a proper review and assessment by all the partners, we fully hope to extend for many years beyond.

A. The Star Alliance network shares the long term goals of these organisations – because sustainable development, particularly biodiversity conservation, is an important global objective, not least in the 162 countries where Star Alliance airlines fly to and from. With our support, we aim to help these organisations do their work – especially the local field scientists who conserve and manage the biosphere reserves, wetlands, national parks and world heritage sites. Similarly, these organisations can help Star Alliance airlines further improve their environmental performance and their commitment to sustainable social and economic development, in the communities they serve and beyond.

A. The Star Alliance network sought experienced, credible and internationally recognised environmental conservation organisations to partner with, including UNESCO, with its United Nations status. All three organisations have extensive international networks that complement the Star Alliance network, and an established reputation for promoting sustainable development.• UNESCO: ‘Man & Biosphere Programme’ (MAB) – based in Paris. • World Conservation Union (IUCN) – based in Gland, Switzerland. • Ramsar Wetlands - an inter-governmental treaty signed in Ramsar, Iran – based in Gland, Switzerland

A. We are not asking for cash donations. Passengers, staff, are asked to learn more about Biosphere Reserves, World Heritage Sites, Ramsar Wetlands, and consider their own impacts on the environment when they travel, whether for business or leisure. We want to reduce our own carbon footprint, while devising better mechanisms to ‘offset’ current emissions through emission reductions elsewhere. Our experts and partners are looking at various options for the future.